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People before Technology
A 2012 customer experience index survey has found that human interaction is the clear preference for New Zealanders over automated response systems and that is not about to change according to Chris Bell Managing Director of Customer Experiences ...
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Major high-street banks fare badly in latest customer satisfaction survey
The research shows not one of the major high-street banks scored above average for overall customer satisfaction, despite accounting for more than 80 per cent of the current account market.
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83% of SmartDebit clients ?Very satisfied?
SmartDebit, a leading UK Direct Debit Bureau, recently sent their clients a short customer survey based upon the level of customer service and support they have received whilst collecting their Direct Debit payments through SmartDebit. The results have been calculated and SmartDebit are pleased to announce the findings.(PRWEB UK) 16 September 2012 When questioned about how long they had to wait ...
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Banks urged to put customers first
All major high street banks score below average on customer satisfaction, a Which? survey found.
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AmEx, Discover top J.D. Power customer satisfaction survey
J.D. Power and Associates 2012 U.S. Credit Card Satisfaction Study was published on August 23, and the results surprised almost nobody.
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